Refund policy

All sales are final.
We sell overstock, clearance, and liquidation merchandise at wholesale prices. We do not accept returns, and we do not offer refunds for non-quality reasons — including ordering the wrong item, ordering too much, change of mind, or finding a lower price elsewhere. This applies to wholesale and retail orders alike. Please check product details, quantities, and prices carefully before ordering, or message us first with any questions.

Wrong, damaged, or defective items — we will make it right.
If we ship the wrong item, or an item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order number and clear photos (plus a short video for functional defects). Once verified, we will replace the item or credit the item price toward your next order — your choice. Items not reported within 7 days are considered accepted as delivered.

What does not count as a quality issue.
Damage from misuse, incorrect installation or charging, drops, water, or normal wear and tear; cosmetic flaws on items sold as clearance or "as-is"; and items that have been used, installed, washed, or altered. Items marked "as-is" are sold in their described condition and are final sale.

Shipping, delivery, and freight.
Shipping charges are non-refundable. For local deliveries and pallet/freight orders, please inspect the goods before signing the delivery receipt — signing without noting damage means the order is accepted as complete and in good condition. If a return is approved for a verified quality claim, we cover reasonable return shipping; for low-value items we may verify by photo/video and waive the physical return.

Cancellations and addresses.
An order can be cancelled for a full refund only before it ships or is prepared for pickup. Once shipped, it cannot be cancelled. If the address you provided is wrong or incomplete and the shipment comes back to us, reshipping costs are the buyer's responsibility.

Payment disputes.
If anything is wrong, contact us first — we resolve almost every issue with a replacement or credit. Filing a payment dispute without contacting us first will slow down resolution.

How approved refunds are issued.
Approved refunds go back to the original payment method within 5–10 business days after verification. Store credits never expire.

How to reach us.
WhatsApp chat button or live chat at the bottom of any page — fastest.
Email: BigBearWholesale@gmail.com
1822 Belcroft Ave, South El Monte, CA 91733
Mon–Fri 9:00 AM–4:30 PM, Sat 9:00 AM–3:00 PM (PT), closed Sunday.