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Wholesale Return Policy

All wholesale sales are final. Because we sell overstock, clearance, and liquidation merchandise at deep wholesale discounts, we do not accept returns, and we do not offer refunds on correctly fulfilled orders. Please check quantities and product details carefully before ordering — or message us first if you have any questions.

Wrong, damaged, or defective items — we'll make it right.

If we ship the wrong item, or your order arrives damaged or defective, contact us within 7 days of receiving it. Send a photo of the issue and we'll arrange an exchange or credit it toward your next order — your choice.

How to reach us

•  WhatsApp chat button or live chat at the bottom of any page — fastest

•  Email: BigBearWholesale@gmail.com

•  1822 Belcroft Ave, South El Monte, CA 91733

•  Mon–Fri 9:00 AM–4:30 PM, Sat 9:00 AM–3:00 PM (PT), closed Sunday

We're based in Los Angeles — if we don't reply instantly, please allow a few hours (especially during busy times). Thanks for your patience!